Publication Date: February 22, 2026
🕒 16 minute video

What should you do when an employee has been underperforming for an extended period, and termination feels like the only option?

In this episode of Dear HR Insider, host Cinthia Williams sits down with HR expert Katherine Wolthuis to explore how leaders can approach performance concerns thoughtfully, fairly, and strategically before making a final decision.

Rather than rushing to separation, Katherine encourages employers to “peel back the onion” – uncovering potential root causes such as unclear expectations, training gaps, misalignment, or other underlying issues.

The conversation also walks through the 12 provisions of good case amanagement, a practical framework designed to help organizations:

• Ensure expectations were clearly communicated
• Conduct fair and objective investigations
• Apply discipline consistently and fairly across all employees
• Document properly and act in a timely manner
• Treat employees in alignment with company values

Even when termination is ultimately the right decision, following a structured and compassionate process reduces risk, protects culture, and preserves your organization’s reputation.

Watch the full interview below! 👇

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